About Leekes

Leekes was founded on the twin principles of selling quality goods and delivering excellent customer service. And in the intervening century since we first set up shop our values haven’t changed.

As one of the UK’s leading independent retailers we’ve hundreds of thousands of customers who have enjoyed a breadth of homewares and home improvement products that can only be found in a Leekes home store.

By offering customers an unbeatable choice of furniture for every room in the house, and also being home to the biggest kitchen and bathroom studios you’ll find anywhere, we believe we’ve earned the right to call ourselves ‘the home experts’.

From a humble beginning in South Wales the company now has six department stores. In 2009 Leekes bought Cole’s Home Furnishings, a family-owned chain of furniture stores in the West Midlands to add to the department stores in South Wales and Wiltshire. These stores, and leekes.co.uk, mean that more people than ever are able to shop with Leekes and enjoy the unique experience of a store with everything for the home under one roof.

To find out more about our services and our business click on one of the headings below:

Quality and Price Assurance
Home Delivery Service
Warranties
Leekes and the environment
Our people
Community spirit
Leekes Leisure and Retail Group

Whirlpool issues washing machine safety warning

• Whirlpool prepares to recall certain Hotpoint and Indesit washing machines manufactured between October 2014 and February 2018 which can pose a potential fire safety risk
• Customers should call 0800 316 1442 or visit https://washingmachinerecall.whirlpool.co.uk to check if their appliance is affected
• Affected customers will be offered the choice of either a free-of-charge like-for-like replacement washing machine, or a free-of-charge in-home repair of their existing appliance
• To avoid all risk associated with the use of affected models, consumers should unplug their washing machines and not use them
• If nevertheless consumers do use their appliance, they should only use cold water cycles of 20C or lower as this significantly reduces the risk
• Click here to see a full list of products affected.
• Click here for more information.

Quality and price assurance

It's important to our business that customers know the products they buy from us are of an appropriate quality and are fairly priced. Our Quality and Price Assurance sets our standards:

• We aim to sell only goods of an appropriate quality.
• We aim to provide expertise at the point of sale and installation
• We strive to be competitively and honestly priced.
• We offer a price assurance against other local retailers, subject to some obvious terms.
• The prices of all products are the same in all stores and online at leekes.co.uk

Should you have any queries regarding this policy, our Sales Consultants will be happy to answer any questions you may have.

Home Delivery Service

We are very proud of our home delivery services as your feedback tells us it is one of the reasons many customers come back to us time and again. So, when you order an item for delivery from Leekes we endeavour to:

• Contact you on the morning of delivery to provide you with an estimated arrival time.
• Unpack goods and remove all packaging for recycling.
• Inspect goods for damage or faults.
• Assemble large items including divan beds, corner groups sofas and display cabinets.
• Remove old electrical appliances and dispose of them responsibly.

For a small additional charge we also offer a guaranteed Saturday delivery service in areas close to our main stores.

Warranties

‘Total Care’ is a five year protection programme designed to cover any stain damage to fabrics, leather, carpets and beds. Total Care provides peace of mind by covering the cost of stain removal and repairs.

Our ‘New for Old for Life’ warranties provide a free replacement model for electrical products that break down. Ask one of our Sales Consultants or call us to find out more about our warranties.

Leekes and the environment

Our environmental objectives include:

• Plastic bags: We’ve introduced a bag for life that we sell to our customers. We’re also removing the need for single-use plastic bags from our stores and instead offer customers a bag that is suitable for multiple uses.
• Landfill: We’ve reduced the volume of waste sent to landfill by introducing waste segmentation, waste compacting and recycling.
• Recycling: We provide free disposal of customer’s electricals in accordance with regulations and segregate our wood, PVCu and metal waste for recycling.
• Carbon: We’ve introduced more efficient heating and lighting systems into our refurbished stores and reduced the carbon produced by our delivery fleet.
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Our people

You will encounter our experts throughout our stores – people who are passionate about the products they sell and knowledgeable about the services we provide. If you need some expert advice on an item you would like to purchase online simply contact us and one of our specialists will get back to you as soon as possible.

As a family business we believe in developing our employees, unlocking talent and providing opportunities for career progression. We are committed to training at all levels, cultivating product knowledge and encouraging new avenues for retail expertise for the benefit of both our teams and our customers.

Community spirit

Our staff and customers form the community in which we operate and we have a long tradition of supporting local charities, sports clubs, schools and associations. What’s more, we employ a policy of sourcing the products and services from local suppliers wherever we can

Leekes Leisure and Retail Group

Leekes was founded at the end of the nineteenth century by James Henry Leeke. Since then it has grown to include four department stores, a Building Centre in Tonypandy and a chain of conservatory concessions.

In 1994 Leekes Retail and Leisure Group bought a golf club in Hensol, in the Vale of Glamorgan. This marked the start of diversification of the business into the leisure industry.

The company then developed the golf club into the Vale Resort which comprises a luxury four star hotel, leisure club, Wales' largest spa and two championship golf courses set in over 600 acres of beautiful parkland.

In 2003, the company announced the purchase of the Hensol Castle estate that adjoins the Vale Resort. The Estate includes a 17th century stately home, an historically important mid-18th century landscaped park, a 15 acre lake and serpentine pond. The castle is currently being developed into a world class spa hotel and outlying villas have been refurnished and sold as private residences.

CONTACT US

Email: customercare@leekes.co.uk